The process of getting this couch has the ratings low! It took a little over 4 weeks. They did respond through text faster than email. We were waiting for a piece but Set still didn’t ship out until after a week after receiving that item. Then it was delivered in my cul de sac in an 18 wheeler! I had to find someone to help the delivery guy bring my couch in because he said he wasn’t sure why they chose that type of company for delivery. And I paid $200 for delivery. They lied about my items being shipped out to a warehouse with no tracking number until the following week once I tried to cancel for such a long delay. Now the couch was wrapped very well! Cardboard and wrap. But, there is a hole on the bottom of my couch, which we weren’t complaining because you can’t see the hole. But we know this is from before packing. The couch itself is beautiful. The seats do come out every single day- they slip off of the edge and you have to adjust the top pillow and push the cushion back in. Which is annoying to say the least. The cushions are a sponge like material and I hope they last. Pillows get flat very fast but you can unzip them and fluff the wool inside. Easy fix just a nuisance. Many seats but the are small sort to say. Fits our family of 6. Have this 5X7 rug for now.