At Luna Furniture strive to provide our customers with high-quality products from well-known name brands to our customers at a heavily discounted price, and exceptional service. In line with this goal, we have implemented an "All Sales Final" and "No Returns Allowed" policy. Please read the following carefully before making a purchase:
- ALL SALES ARE FINAL: Once a customer makes a purchase, the sale is final. We do not accept returns, exchanges, or refunds for any reason, including but not limited to, customer error, measurement error, change of mind, dissatisfaction with color, style, or texture/feel of the product.
Refunds: Once the order is placed, Luna Furniture representative will contact the customers via email to give details about the order, the delivery and verify that the order is correct. Once the customer agrees to proceed with their order the payment will be captured. If the customer doesn’t reply to our email within 48 hours after the original transaction date, then the payment will be automatically captured. For any cancellation requests, customer must contact us at (832) 900-3800 within 48 hours, from the original transaction date, in order to receive a full refund. Orders cancelled after 48 hours from the transaction date or order approval, will be subject to a non-negotiable 3% payment processing cancellation fee. Given that our discounted prices result in a low marginal profit for the merchants, exclusions apply: If the products are in Luna Furniture’s possession, in transit to our warehouse, and/or ready for delivery, the customer will only receive a refund of 70% of the total amount, to cover processing, picking, and handling fees. If the item is still not ready for delivery, then you will be entitled to a 97% or 100% refund (depending on the payment status and the timing of the request).
Merchant’s inability to meet ETA: Estimated Times of Arrivals (ETAs) are subject to change. If the customer wants to cancel the order due to merchant’s inability to meet the ETA, then a full refund will be issued, by only applying the 3% payment processing cancellation fee (if the payment has been captured). Please note that if the item is currently in transit to Luna Furniture’s warehouse or in transit to your residence, a 30% cancellation fee will be assessed.
Exceptions: In some cases, we may make exceptions to our "All Sales Final" and "No Returns Allowed" policy. These exceptions will be made at our sole discretion of the seller - or cancellation of an order, which has been paid for and confirmed, a nonnegotiable 30% restocking fee and a reverse (two-way) delivery fee will be assessed.
Outside of Texas Orders: In case you refuse the delivery, there will be a $75 charge for a missed delivery. All nationwide orders are marked strictly as curbside delivery only. The package/pallet will not be brought inside of your residence, but will be left at the end of your driveway. If the order has been shipped out you are no longer entitled to a full refund, but rather the fees will be address such as 30% restocking fee and a two-way (reversal) freight charge, upon seller's discretion.
Damaged Products & Missing Pieces:
Damaged products and missing pieces must be reported within 24 hours of delivery. After 24 hours of delivery, no claims will be allowed. Therefore, please inspect the merchandise for damages or missing parts as soon as you receive your product(s). Please attach photos of the damaged product to the email and keep the original packaging of the damaged merchandise as it is required for replacement.
- No return or cancellation requests will be deemed as valid unless exceptionally approved and clearly confirmed via email by us.
Compliance with Texas law: Our policy complies with all applicable Texas laws and regulations, including the Texas Business and Commerce Code. If any provision of this policy is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.
- Do you have any more questions? We are happy to help: Visit our FAQ site, to know more about common questions on how your order is handled, or contact us immediately via call/text at (832) 900 3800 or via email firstname.lastname@example.org