At Luna Furniture, our focus is to offer high quality furniture and well known name brands to our customers at discounted prices. Therefore, due to our low margin we cannot accept returns or exchanges on any items. However, in an extremely exceptional case of accepting a return, at the sole discretion of the seller, -or cancellation of an order, whose product has arrived at our warehouse-, a nonnegotiable 30% restocking fee and a reverse delivery fee will be assessed.
Luna Furniture guarantees that all purchased merchandise is to be picked up or delivered in good condition. Damaged products and missing pieces must be reported via email within 48 hours of delivery. After 48 hours of delivery, no claims will be allowed. Therefore, please inspect the merchandise for damages or missing parts as soon as you receive your product(s). Please attach photos of the damaged product to the email and keep the original packaging of damaged merchandise as it is required for replacement.