Delivery Policy

We offer next-day delivery in the Houston area for most items. Next-Day Delivery is not available Sundays and Mondays. We ship most items to other locations the next business day. The delivery date depends on the destination. However, after shipment, it usually takes 1 to 10 business days for Dallas, Fort Worth, Austin, San Antonio, Temple, Killeen, Waco, College Station, and Bryan areas & their surroundings, and 1 to 4 weeks for the other locations, including out-of-state addresses. Parts and products not in stock in our warehouse or with our vendors will be back-ordered after receiving your order. If there are back-ordered items in an order, even if other items in the order are in stock, all items will be shipped to the customer together after they arrive at our warehouse. The delivery date may vary depending on the availability of the products from vendor companies, destination, weather conditions, shipping volumes, and force majeure. Please also note that changes in inventory or delivery capacity, as well as unforeseen circumstances beyond our control, may delay the delivery of your order.

Damaged products and missing pieces must be reported within 24 hours of delivery. Please report damaged products via our Damage Claim page. After 24 hours of delivery, no claims will be allowed. Therefore, please inspect the merchandise for damages or missing parts as soon as you receive your product(s). Please attach photos of the damaged product to the email and keep the original packaging of the damaged merchandise as it is required for replacement. 

1. Order Confirmation and Pickup Arrangement:

• Upon placing an order, a customer service representative will contact you to confirm your order details and schedule a convenient pickup time.
• Please ensure that you provide accurate contact information, including your phone number and email address.

2. Pickup Location:

• Furniture can be picked up at our warehouses.
• Please arrive within the scheduled pickup time to avoid any delays or inconvenience.

3. Identification:

• A valid government-issued ID is required for pickup.
• The ID must match the name on the order.

4. Inspection and Acceptance:

• It is essential to inspect your furniture carefully upon pickup for any damages or defects.
• Please report any issues to our staff immediately.
• By signing the delivery receipt, you acknowledge that you have inspected the furniture and accepted it in good condition.

5. Pickup Assistance:

• While we offer assistance in loading your furniture, we recommend bringing additional help if needed, as our staff may have other customers to assist.
• You are responsible for securing the furniture properly during transportation.

6. Cancellation or Rescheduling:

• If you need to cancel or reschedule your pickup, please notify us at least 24 hours in advance.
• Failure to provide sufficient notice may result in additional fees or storage charges.

7. Delivery Options:

• If you are unable to pick up your furniture, we offer delivery services. Please inquire about delivery options at the time of purchase.

Luna Furniture reserves the right to cancel any orders or delay the shipments for reasons including but not limited to manufacturer, carrier, stock, and/or cost-related issues on out-of-state orders without prior notice. Additionally, due to unexpected high shipping costs resulting from carriers, customer might be required to pay an additional fee for shipping. If the customer denies to pay for additional surcharge fee, the order will be cancelled. 

We inspect and ship all merchandise in factory manufactured condition unless stated or requested otherwise. Likewise, we make every effort by meticulous palletizing and/or thorough packaging to prevent partial loss or damage of merchandise. In case of loss or damage of shipments en route, after the shipment leaves our warehouse, it is the buyer’s responsibility to file a claim against the freight company. In certain cases, Luna Furniture, at its whole discretion, may choose to arrange a repair service when/where possible and/or applicable. Monetary compensation of any amount will never be an option if insurance or freight liability or repair is a possible remedy of any level or kind. By law, tax exemption does not apply to orders placed and/or fulfilled in the state of TX where our HQ is located.

For any questions about delivery services, please call us at (832) 900-3800