Once the order is placed, Luna Furniture representative will contact the customers via email to give details about the order, the delivery and verify that the order is correct. Once the customer agrees to proceed with their order the payment will be captured. If the customer doesn’t reply to our email within 48 hours after the original transaction date, then the payment will be automatically captured.
For any cancellation requests, customer must contact us at (832) 900-3800 within 48 hours, from the original transaction date, in order to receive a full refund. Orders cancelled after 48 hours from the transaction date will be subject to 3% cancellation fee.
Customers who want to cancel their order after the payment was captured, will be responsible to pay the 3% cancellation fee. However, if the order was already prepared for delivery, customer will only receive 70% refund of the total amount.
If the customer wants to cancel the order due to merchant’s inability to meet the ETA, then a full refund will be issued.
Any form of payment refunded will be refunded to the original form of payment used during the purchase.
Customers will not receive a full refund if:
- Customer receives wrong merchandise because they did not review their invoice to make sure they selected the correct merchandise.
- The customer’s furniture does not fit properly because the customer did not accurately measure the dimensions of the furniture delivered.
- Customer doesn’t like the color or the material quality of the purchased merchandise.