1. Order Confirmation and Pickup Arrangement:
- Upon placing an order, a customer service representative will contact you to confirm your order details and schedule a convenient pickup time.
- Please ensure that you provide accurate contact information, including your phone number and email address.
2. Pickup Location:
- Furniture can be picked up at our warehouses.
- Please arrive within the scheduled pickup time to avoid any delays or inconvenience.
3. Identification:
- A valid government-issued ID is required for pickup.
- The ID must match the name on the order.
4. Inspection and Acceptance:
- It is essential to inspect your furniture carefully upon pickup for any damages or defects.
- Please report any issues to our staff immediately.
- By signing the delivery receipt, you acknowledge that you have inspected the furniture and accepted it in good condition.
5. Pickup Assistance:
- While we offer assistance in loading your furniture, we recommend bringing additional help if needed, as our warehouse staff may have other customers to assist, or may not be in the warehouse.
- You are responsible for securing the furniture properly during transportation.
6. Cancellation or Rescheduling:
- If you need to cancel or reschedule your pickup, please notify us at least 24 hours in advance.
- Failure to provide sufficient notice may result in additional fees or storage charges.
7. Delivery Options:
- If you are unable to pick up your furniture, we offer delivery services. Please inquire about delivery options at the time of purchase.