Houston Warehouse

4655 Wright Rd, Ste 140, Stafford, TX, 77477

Damaged Products & Missing Pieces:

Damaged products and missing pieces must be reported within 24 hours of delivery. Please report damaged products via our Damage Claim page. After 24 hours of delivery, no claims will be allowed. Therefore, please inspect the merchandise for damages or missing parts as soon as you receive your product(s). Please attach photos of the damaged product to the email and keep the original packaging of the damaged merchandise as it is required for replacement. 

*** Disclaimer:

Luna Furniture reserves the right to cancel any orders or delay the shipments for reasons including but not limited to manufacturer, carrier, stock, and/or cost-related issues on out-of-state orders without prior notice. Additionally, due to unexpected high shipping costs resulting from carriers, customer might be required to pay an additional fee for shipping. If the customer denies to pay for additional surcharge fee, the order will be cancelled. 

We inspect and ship all merchandise in factory manufactured condition unless stated or requested otherwise. Likewise, we make every effort by meticulous palletizing and/or thorough packaging to prevent partial loss or damage of merchandise. In case of loss or damage of shipments en route, after the shipment leaves our warehouse, it is the buyer’s responsibility to file a claim against the freight company. In certain cases, Luna Furniture, at its whole discretion, may choose to arrange a repair service when/where possible and/or applicable. Monetary compensation of any amount will never be an option if insurance or freight liability or repair is a possible remedy of any level or kind. By law, tax exemption does not apply to orders placed and/or fulfilled in the state of TX where our HQ is located.  

For any questions about delivery services, please call us at (832) 900-3800